Thank you for choosing EESENS. Please review our shipping policy below to understand how and when your order will be processed and delivered.

1. Order Processing & Dispatch

• Origin: All our products are shipped directly from our fulfillment centers in China.

• Processing Time: Once your order is placed, it will be packed and dispatched within 2 business days.

• Payment: Your credit card will only be charged after your order has been packed and is ready to ship.

• Delay Notifications: In the rare event of a dispatch delay, we will notify you immediately via email.

Holiday Exceptions: Please note that order processing and shipping will be temporarily paused during major Chinese national holidays. We recommend placing orders in advance during these periods:

• Chinese New Year: Approximately 4 weeks (typically mid-January to mid-February).

• National Day Holiday: September 28th to October 8th.

2. Shipping Rates & Timelines

• Standard Shipping: Standard shipping costs are already included in the price of all our products.

• Expedited Shipping: Faster shipping options are available for select regions. Estimated delivery times and costs will be calculated and displayed at checkout.

3. Tracking & Address Requirements

• Order Tracking: As soon as your package leaves our facility, you will receive a shipping confirmation email containing your tracking number and a link to track your delivery.

• Physical Address Required: We do not ship to P.O. Boxes. Please provide a valid, physical street address at checkout.

• Contact Information: Ensure your email address and phone number are correct. We use this information strictly for delivery purposes and courier updates to prevent lost packages or delivery failures.

4. Missing, Damaged, or Incorrect Items

Your satisfaction and the safe arrival of your Guardian Alarm are our top priorities.

• If your tracking information shows "Delivered" but you have not received your package, or if you receive a damaged or incorrect item, please contact us within 1 week (7 days) of the delivery date.

• We will immediately open an investigation with our logistics support team and provide you with an update or resolution within 1 business day.

5. Need Help?

For any questions regarding your shipment, please reach out to us via the Contact Us on our official website.

To help us resolve your issue as quickly as possible, please always include your Order Number in your message.